So, you want the best IT support for your small business. You may have some reservations about outsourcing your IT function, but you also want to ensure you have excellent IT security to protect company growth. An in-house IT support function is too expensive, but you want the best, most cost-efficient outsourced expertise. With a range of professional IT service firms to choose from, where do you begin? To assist in your decision, here are some recommendations to consider.
Concerns about the privacy of confidential information and intellectual property are valid concerns. With stringent regulations such as the General Data Protection Regulation (GDPR) and worries about the threat of data breaches, data privacy has never been so prominent.
Establishing trust is a vital aspect of building a prominent relationship with an IT provider. This is secured once they demonstrate their ability to complete agreed tasks, efficiently and competently with full support and security reporting. Data privacy should be simultaneously maintained in conjunction with these competent practices. The failure of data privacy practises shouldn’t be a concern if your IT provider has a demonstrable positive track record and a solid reputation to back up their capabilities.
Data breaches of sensitive company data can be highly detrimental to any organisation. There is the threat of ransom, exposure of intellectual property, financial detriment and reputational damage. With the enforcement of the GDPR, there is also the threat of fines for data breaches. Data protection has never been more important. Rigid IT security systems and protocols must be deployed to ensure data protection.
When dealing with any new service, product or solution, one of the first topics of discussion is ‘how much does it cost?’. Obtaining a competitively priced IT support service is probably at the forefront of your mind. However, you may have heard the term ‘buy cheap, buy twice’. Cheaper doesn’t necessarily mean better, so don’t be lured by the chief prospect of saving money.
An IT support service is defined not only by price but also responsiveness, efficiency, professionalism and capabilities. You must have confidence that you have adequate IT support combined with more than adequate IT security. A ‘cheap’ service may not adequately cover the core aspects of IT security, including data protection and pro-active security monitoring.
No matter the scale of the ‘incident’, and regardless of whether a fault is hardware or software related, you should always expect rapid response times from your IT support provider. Delays can hinder the remediation of the issue at hand, causing further damage, as well as damaging the client/provider relationship. By providing prompt response times with clear communication, IT support teams become a trustworthy asset to an end-user who wants to avoid financial sapping issues.
Clear communication is important within any business function, internal or external. IT support is no exception. A professional IT services provider will recognise the needs of the end-user and provide a solution to an issue in a straight forward, jargon-free manner. Communication barriers hinder productivity. Concise communication enables trust and will help speed up an efficient and positive resolution.
Establishing clear expectations and the quality of service from the offset of any contractual partnership is vital. It’s important that the IT services provider and the end-user have a clear understanding of the services and capabilities offered. If elements are clearly established, such as core operating hours, helpdesk hours, response times and technical capabilities then misunderstandings and frustrations are less likely to occur.
With a background developed in cyber security and digital forensics, IT security is at the heart of everything we do. Our experts understand and meet the requirements of a range of organisations, from SMEs, large corporate businesses to global law firms. With ISO 9001 and ISO 27001 accreditations, the highest level of customer service is provided. Coupled with the latest technologies, you can rest assured that your company data, privacy, IT security and IT support requirements are in the hands of established experts. Could we meet your requirements and be the best IT support for your small business?
Contact our consultants today.